General refund handling principles for PropertyCheko.
This page outlines the general approach to refund handling for payments made through PropertyCheko. Refund review, where applicable, may depend on the stage of the case and the extent of workflow activity already initiated.
1. General principle
Refund handling, where applicable, may depend on the selected plan, the payment status, the stage the case has reached, and whether service-related workflow activity has already begun.
2. Unsuccessful or incomplete payment attempts
If a payment attempt is unsuccessful, cancelled, or not completed, the user should not be treated as having made a successful payment merely because an order ID was created. In such cases, no refund question generally arises unless an actual successful payment was captured.
3. Before workflow meaningfully begins
If a successful payment has been made but the case has not yet meaningfully entered the service workflow, PropertyCheko may review a refund request on a case-by-case basis. Whether any refund is considered may depend on the practical status of the case and the internal handling already initiated.
4. After workflow begins
Once documentation review, case handling, coordination, structured internal processing, physical audit workflow, or report-related work has already started, refund treatment may be limited or unavailable depending on the stage reached and the effort already undertaken.
5. Incomplete, inaccurate, or changed submissions
If a user submits incomplete details, materially changes the case after initiation, is unable to provide necessary information, or submits inaccurate inputs that affect the workflow, refund eligibility may be reduced or may not be available depending on the work already undertaken.
6. Payment captured more than once by error
If the same case is charged more than once due to a genuine duplicate payment error for the same order or workflow stage, the user may contact PropertyCheko for review. Any such case would be examined on the basis of payment records and system status before refund handling, if applicable.
7. Decision basis
Refund requests, if accepted for review, may be evaluated on the basis of payment confirmation, service stage, internal effort already incurred, operational handling already initiated, communication effort, and the practicality of reversing or discontinuing the case workflow.
8. Request process
Refund-related requests should be made through the official contact path linked to the case. Users should share their Order ID, payment details, and the reason for the request so the matter can be reviewed in context.
9. Review timeline
Refund review timelines and final handling, if any, may vary depending on the case context, payment verification status, workflow stage, and operational practicality. Submission of a refund request does not automatically mean that a refund has been approved.
10. Contact
For refund-related queries, users may contact PropertyCheko through the website contact channels or email us at info@propertycheko.com. Sharing the relevant Order ID will help us review the matter more efficiently.